Possible CBSubs Problem

9 years 8 months ago #123027 by MarkHoff
Hello, I'm sure this isn't the right forum for this but I couldn't submit a post for CBSubs 1.01 issues.

For the most part, everything works great. Every once in a while though, someone will pay their yearly subscription fee and CB Subs won't get updated properly. The latest case happened about 10 days ago when it appears the payment went through okay according to Paypal, but there was no record of it in CB Subs. I went to Notifications and found the transaction. The Log Types says IPN Basket Non-Existent. I had this one other time, but it was followed by a successful PDT transaction. While it didn't show this member had paid in CB at least I had her information. In this case, the contact information appears to be lost. I'm attaching the raw data from the IPN.

Attachment FailedIPN.txt not found

Attachments:
9 years 8 months ago #123029 by beat
If you are using CBSubs 1.0.1, please upgrade to 1.0.3, the likelyhood of something like this happening has been drastically reduced.

If you are using CBSubs 1.0.3, please check the history logs around that transaction, it could give some hints to find the issue.

If you prefer, you can PM me (click icon bottom left of this post) as log information is usually private.

Beat - Community Builder Team Member

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