Thanksgiving special?

8 years 8 months ago #147232 by lexxm
Hi,
I just extended maintenance for 1 more year, thinking I am taking advantage of your 25% off Thanksgiving offer. However I was charged 27 Eur for the 5000 users maintenance license. My understanding is that the regular price is 29 Eur, so the discounted price should have been 21.75 Eur.

Please clarify.
Thanks.
8 years 8 months ago #147314 by beat
Hi lexxm,

Thanks for reporting back the issue.

There was a configuration error with the new prices, that we have now fixed. There was no bug in the software, as calculation and price display (displayed and accepted at checkout) was correctly displaying the correct values configured, and the amount charged was also corresponding to configuration. Just the configuration was wrong.

We have of course refunded you the difference of EUR 5.25.

We have of course also fixed the configuration for the maintenance plan upgrades.

Sorry about that. It was my configuration mistake.

Beat - Community Builder Team Member

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8 years 8 months ago #147394 by lexxm
Thank you, Beat, I appreciate your prompt response and resolution.
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