CrazyHarry wrote:

I'm wondering what the best way to get timely support for this product.

I posted the following problem to the forum a few days back with no response. Help me with this and tell me what I need to do to get a timely response in the future

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CrazyHarry ,

You refering to this thread I suppose ? :

www.joomlapolis.com/component/option,com_joomlaboard/Itemid,38/func,view/catid,88/id,99727/#99727

Sorry for the little delay in response to the original post, but it got posted during what was an extended week-end in a lot of parts of the world (and here too), just after a big release over here. Nevertheless, we monitored the forums and replied quickly to all emergency-level requests.

We have seen your post (most probably configuration issue) and wanted to try to reproduce first before replying, which we did shortly before you posted this post. Please make sure to subscribe for receiving notifications.

The normal license comes with forum access, if you need faster support with SLA, week-end support, it's not included with the license, but can be made available on request (and is not free).

Awaiting for more information to be able to reproduce and understand your configuration issue, on the other main thread please to keep the 2 subjects separate.