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Your success is our success.

Joomlapolis offers a full range of support options to meet your needs. Get your community up fast with our expert online knowledge base, FAQ’s and free forums. Want more? We offer higher levels of support with access to your own support engineer and priority turnaround times. Our professional services team is also available to assist you in the development, deployment, and management of your Community Builder based website:

  • Community Forum
    Have an issue with a latest releases and can’t find a FAQ article to help? Search our Community Forum's . Still can’t find your answer? Post in the appropriate community forum. Please provide your environment information and ‘Help Us Help You’ findings. We ask that you be patient and courteous as this is an open community driven support area. For faster response and to have access to a Joomlapolis engineer explore our higher support levels listed below:

  • Professional and Developer Support Options
    Is your Community Builder or CBSubs website mission critical? Does downtime hurt your business? Get ‘roadside assistance’ for your site. Save time and money, don’t wait for something to go wrong. Keep a CB Team member on ‘standby’ to fix your CB problem when needed. With Professional Support we streamline resolution to your more urgent requests with our Professional Support forum. We aim to send you a response within 24 hours. To get this level of support you need to be enrolled in one of our Professional Membership plans. Need more complete services? Read more to learn about our available Professional Services. 

  • Professional Services
    Sit back and let a Joomla/CB professional handle your installations (eg.,Joomla / Community Builder / CBSubs). Want to discuss your use case with one of our professionals? We offer pre-packaged project-based and ad-hoc hourly fee-based Professional Services. 

  • Consulting
    “Speak with an expert”...by popular demand, we now offer one hour professional consultations at a reasonable fee by the hour. Contact us here to request a consultation.


Have a question and need an answer fast?

Try our Frequently Asked Questions section where the CB Team and other Joomlapolitans have gathered important answers for the most common issues. Chances are, there is already a topic that will assist you. We are continuously updating this area with new articles. Community participation is encouraged and rewarded!

FAQs


Support - Latest Release

Is your Community running as fast and smooth as possible?
If you encounter any issue, before posting to our forums make sure you have the latest stable releases of the Joomlapolis Community Builder Suite and other offerings as indicated in the following list:

Current Releases:

  • CB 2.0.10
  • CBSubs GPL 4.0.1 or CBSubs GPL 4.0 RC1 for CB 2.0.4+

Please check out our Community Builder 2.0 Add-ons Compatibility Status article.

 

Ensure you have the latest technical information about Community with an Professional or Developer Membership.

 


Chances are the answers you need can be found in our extensive FAQ’s  area So *before* you post to the Joomlapolis Community forum, try these, in this order:

Still need help? Post in the appropriate Community Forum.  Please provide your environment information and ‘Help Us Help You’ findings.  Please be patient and courteous as this is an open community driven support area.

Get faster responses by accessing our Professional Support Forum. By becoming a ‘Professional or Developer Member’ you’ll get automatic access to our latest documentation (which you should study before posting as it may address your question indirectly) and CB Team add-on packages. 

Search the Community Forum


Have a mission critical site that just can’t wait?

Get your professional support insurance policy now! Some solutions are just too important to leave on auto-pilot mode and if things go wrong they require immediate attention. This is where our Professional Support packages come into play. Sign-up to the package that best addresses your needs and keep our CB Team resources standby to address your issues as soon as they appear and before they cause you business impacting damage.

Depending on the selected package we utilize in addition to our Professional Support forum area an advanced ticket based system where you are assigned a unique ticket number which you can use to track progress:

  • Unlimited Professional Forum support access for your domain

  • When escalation and private contact is needed we will provide you with alternative communication mechanism.

Professional Members automatically receive all privileges available to Advanced Members. Learn more about our Professional membership subscription here.

Do you need assistance to install or configure your Community Builder / CBSubs solution? Perhaps some one-on-one consulting session with a CB expert? Consider purchasing one of our Professional Services packages to assist you.




Need assistance to install, configure your Community Builder / CBSubs based solution?

No time? Want it right the first time? Get one of our experts to install and configure your environment by purchasing one of our professional services packages:

  • Installation and basic configuration of CB – $ 249

  • Installation and basic configuration of CBSubs – $ 299

  • Installation and basic configuration of CB and CBSubs – $ 339

  • Installation and basic configuration of Joomla and CB – $ 249

  • Installation and basic configuration of Joomla, CB and CBSubs – $ 399

  • One hour consulting session with a CB Team member – $ 200




You can also purchase time-based services at the following hourly rates:

  • General – $ 150

  • Consulting – $ 200

  • Technical – $ 165

  • Training – $ 190