Important sites need advanced priority support.
If our Community driven support mechanism is just not good enough for your website, become an Advanced Member to download the latest Community Builder documentation resources and extra CB Team released add-ons and automatically gain access to post in our Advanced Priority Forum areas. Here’s how this support level works:
- Your post is answered by a CB Team expert
- Your posts receive priority over those in the Community Forum
- Customers of CBSubs or Advanced Memberships get this level of support
Don't have our Advanced Membership package? Over 180 pages, chock full of diagrams, tips and secrets, plus 14 powerful add ons. Learn more here
For fastest resolution, please follow the below steps prior to posting in our Advanced Priority Forum area, as your answer may already be available:
- Read the "README-UPGRADE.txt" and "README-NEW-INSTALL.txt" files in your distribution package. ‘Last minute‘ notices not in the installation PDF may be found.
- Ensure you are using the latest releases of the Community Builder Suite .
- Search FAQ's and search the forumresponse's. Google'ing is also suggested, as your solution may not be directly related to CB related.
- Read our ‘Help Us Help You’ article so you know what information to provide to enable the fastest response to your question.
- Post in the appropriate forum . Please provide your environment information and ‘Help Us Help You’ findings.
Have a mission critical Community Builder based solution and need better – faster – more personalized support? Get your insurance policy now and sign-up for one of our Professional support packages. Don’t leave home without it.