Unable to change User Profile

12 years 11 months ago - 12 years 11 months ago #165487 by kflesch
Unable to change User Profile was created by kflesch
I am unable to change the/my user profile in cb.

In Community Builder/user pfofile I have set to "yes" under "Allow user to edit CMS parameter in front end".

When I try to save the user profile changes, I get the error message "The e-mail is already registered. If yo forgot your password click on the Forgot Your Password link and a new password will be sent to you."

The user profile information is not changed.

However when I log in as the administrator, I am allowed to change the administrator's profile OK. I just can not change the profile when I log in as a regular user.

Thanks,
Karl

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12 years 11 months ago #165839 by kflesch
Replied by kflesch on topic Re: Unable to change User Profile
Resolved the issue myself:

Through use of techical support, unknown to me they registered me twice with the same email address, although different user names and password. When I tried to change the my profile, I got the error message. To correct this, I went in the back end and deleted one of the double email entries and now works fine.

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