Subscription Status Set as "Registered Unpaid"

12 years 3 weeks ago #196110 by jminer
We have upgraded to community builder 1.8 and cb subs version 1.3.0 RC2. I have setup a test purchase to try out the lower price plan then have the regular priced recurring plan take place from then on. After setting up this plan at cb subs and 2CO I completed the registration with the test plan. After a successful payment I returned to the site and tried to log into my account. CB Subs set my subscription as status "registered unpaid." I know that I have paid and I see the successful order in my 2CO plans. Any ideas as to why cb subs did not pick up on the sale?

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12 years 3 weeks ago - 12 years 3 weeks ago #196376 by jminer
Hello Joomlapolis Team,

We are still having this issue.

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turns out it was a simple error on our part. thanks.

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12 years 3 weeks ago #196537 by beat
Hi jminer,

We could help you resolve the issue in private support ticket.

To summarized:
when you have issues with payment processors, always check 3 areas:
1) CBSubs notifications, including detailed view and RAW results.
2) CBSubs History Logs -> filter for error logs type
3) at gateway, in their notifications history

In your case it was:
IPN notification not authenticating at payment gateway

And by looking nearer:
2Checkout: INS Fraud detected: invoice_list_amount: 15.75 not corresponding to basket total expressed in gateway currency: 5.25

You then saw that There was a price error with the 2CO plan.

So case is solved. :)
I wrote the above so others having any issue can see how to find the reason.

Beat - Community Builder Team Member

Before posting on forums: Read FAQ thoroughly -- Help us spend more time coding by helping others in this forum, many thanks :)
CB links: Our membership - CBSubs - Templates - Hosting - Forge - Send me a Private Message (PM) only for private/confidential info

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