cliffvt wrote: Using CB Subs 4.0.2
Using CB 2.0.14

Scenario:

We find out someone paid subscription (we use Paypal Pro) but no record updated in Comprofiler record. However we received payment confirmation from PayPal with Cb Subs item number etc.

Did search on Database for the item number, I find:
1. in cbsubs_payment_items - a basklet created item (basket #2367), and a paypal received notification with an error:

'_error' => '',
)): Payment notification mismatch: currency, item name or number or quantity mismatch: IPN item_name () does not match basket item_name (Standard Membership - Ladies Choir for wen1) nor their trimmed sizes for IPN () and basket (Standard Membership - Ladies Choir for wen1).	#__cbsubs_notifications	2367					2016-05-13 11:04:54	636	86.164.52.240	3	1

2. In cbsubs_notifications three entries showing successfull payment message received but with a failed error on CB Subs side:

currency, item name or number or quantity mismatch: IPN item_name () does not match basket item_name

, and

FAILED	86.164.52.240		2.1		utf-8	0												Name Removed		XXXX XXXX XXXX 9005	unverified					Standard Membership - Ladies Choir for wen1	S1040-636-16	1			1534	R1270878391446076							4190f954e77a8							Denied								subscr_signup				GBP		60.00000				60.00000							11:05:39 May 13, 2016 GMT				1 Y						60.00000	1	0		0

There is no basket of that number in the system, so we have a person that has paid, we received the funds, but no basket in the system at all or subscription activated.

Usually this all workls well, and has worked well for others, not sure wht the issue is here, any pointers please?

Thanks

Cliff

IPN item_name () does not match basket item_name (Standard Membership - Ladies Choir for wen1) nor their trimmed sizes for IPN () and basket (Standard Membership - Ladies Choir for wen1)