Hello

A client has subscribed using the ingenico gateway, there was an error on his amount invoiced, and it seems impossible to reimburse him.

Backend process goes ok and we have the green message "Refund this Payment manually successfully saved" but that's all.

There is no new line in the payment table with the refund, no errors in the log table not even an entry

We can reimburse manually via Slimpay but we need a way to correct his invoice/payment.

Mind to have a look ?

It seems like Ingenico with credit card/slimpay/manual bank transfer is not ready for all scenarios. Does Beat found a way to change it ?

This is a rather urgent request from this customer for a new corrected invoice

Thanks for helping
Jean

Hello Beat

We do not have any entries for the refund. I tried three times and three times got a success message without entries in the notification table.

We dont have firewall blocking and we see IPNs coming from Ogone for payments.

As I said on my post regarding ingenico slimpay, recurring paiements do not work with this gateway, nor for credit cards or slimpay or bank transfer.

We have direct link and alias activated though.

Maybe that this refund problem is also linked ?
Mind to have a look, we are going crazy with this gateway

Thanks, did you check if Ogone refunds worked also for bank transfers and sepa payments on your production or test server ?