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[SOLVED] Importing Registered Users returns innexistant or inactive ids error

10 years 5 months ago - 10 years 5 months ago #237761 by zen
[SOLVED] Importing Registered Users returns innexistant or inactive ids error was created by zen
I'm trying to import CB users who are currently all under "None - Free for Lifetime Subscription" into the new plan I created.

When I test the import I receive the error "Importer - error: Not all userId exist, are active (confirmed, approved and enabled) ! innexistant or inactive ids: 664"

Similar message was found here: www.joomlapolis.com/forum/255-developer-members-support/220937-solved-importer-giving-error-message

The above topic leads me to another topic (www.joomlapolis.com/forum/153-professional-member-support/170356-solved-cbsubs-121--import-existing-users-in-plan?start=6) which supposedly had the solution, but I couldn't figure out which parameter the OP was referring to.

Please advise.

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10 years 5 months ago #237778 by nant
Replied by nant on topic Importing Registered Users returns innexistant or inactive ids error
Is userid 664 enabled in your CB User Manager area?
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Nick (nant)
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10 years 5 months ago #237788 by zen
Replied by zen on topic Importing Registered Users returns innexistant or inactive ids error
Yes, it is. All my users including Registered are enabled in CB User Management.

I used my Super Administrator account as a test, but when I use the Registered user level to test, I receive the same error.

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10 years 5 months ago #237791 by nant
Replied by nant on topic Importing Registered Users returns innexistant or inactive ids error

zen wrote: Yes, it is. All my users including Registered are enabled in CB User Management.

I used my Super Administrator account as a test, but when I use the Registered user level to test, I receive the same error.


Well the message is clear - the user with that id seems to be disabled in CB User Manager.

Maybe you can provide a pic of CB User Manager with that userid - you should see a red X or a pending approval image in the righthand side columns.
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Nick (nant)
Community Builder Team Member
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10 years 5 months ago #237823 by zen
Replied by zen on topic Importing Registered Users returns innexistant or inactive ids error
Yes, the user was indeed "disabled" - The field was not visible until I expanded my screen.

After removing all "disabled" users, the import worked fine.

Thanks, Nick.
The following user(s) said Thank You: nant

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