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free trial coupon shows user status as unpaid
- akasharkbow
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12 years 3 months ago #189509
by akasharkbow
free trial coupon shows user status as unpaid was created by akasharkbow
Hi there
I'm having trouble getting a coupon to work properly.
I have a free trial coupon set up as a 100% discount. When a user subscribes and uses their coupon, the registration appears to go through - the total owing changes to zero, the payment options disappear, and a "thanks for your payment" screen appears after they confirm their registration.
However, the user appears as "registered, unpaid" and cannot access the subscriber section of the website.
Any idea why this would be?
Any help would be most appreciated.
Thanks!
I'm having trouble getting a coupon to work properly.
I have a free trial coupon set up as a 100% discount. When a user subscribes and uses their coupon, the registration appears to go through - the total owing changes to zero, the payment options disappear, and a "thanks for your payment" screen appears after they confirm their registration.
However, the user appears as "registered, unpaid" and cannot access the subscriber section of the website.
Any idea why this would be?
Any help would be most appreciated.
Thanks!
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nant
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12 years 3 months ago - 12 years 3 months ago #189515
by nant
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Nick (nant)
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Replied by nant on topic Re: free trial coupon shows user status as unpaid
[mod note: moved to professional area - please post here in the future as a pro member]
Versions please?
CB?
CBSubs?
Joomla?
Versions please?
CB?
CBSubs?
Joomla?
--
Nick (nant)
Community Builder Team Member
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Last edit: 12 years 3 months ago by nant.
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- akasharkbow
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12 years 3 months ago #189521
by akasharkbow
Replied by akasharkbow on topic Re: free trial coupon shows user status as unpaid
Sorry - yes, that would help!
Joomla 1.5.25
CB 1.7.1
CBSubs 1.2.2
Joomla 1.5.25
CB 1.7.1
CBSubs 1.2.2
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- nant
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12 years 3 months ago #189532
by nant
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Nick (nant)
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Replied by nant on topic Re: free trial coupon shows user status as unpaid
I tested using the latest CBSubs 1.3 beta and I could not replicate.
This means that if this is really an issue it has been fixed already in CBSubs 1.3 (hopefully released as RC next week).
Please give me exact steps to replicate and I will try again.
I need plan details (specifically pricing and workflow parameters) and also CB workflow parameters. I assume you see this in the basket area?
This means that if this is really an issue it has been fixed already in CBSubs 1.3 (hopefully released as RC next week).
Please give me exact steps to replicate and I will try again.
I need plan details (specifically pricing and workflow parameters) and also CB workflow parameters. I assume you see this in the basket area?
--
Nick (nant)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Tutorials + Search the forums
For more add-ons and support: Upgrade your membership
Links: Community Builder - Languages - Adv/Pro/Dev membership - CBSubs Paid Subscriptions - GPL Templates - Hosting
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