How to Troubleshoot System Sent Emails?
- digitalspyders
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8 months 2 weeks ago - 8 months 2 weeks ago #334787
by digitalspyders
How to Troubleshoot System Sent Emails? was created by digitalspyders
Hello,
I'm running the latest version of Joomla 4.3.3 and CB 2.8.0, and my users are not receiving password reset emails.
My Joomla site is connected to an SMTP server, and the test message sends successfully.
The site also has a Rockettheme with Gantry 5 and uses the RSJoomla Membership plugin. I just resolved the issue with the password reset page formatting with the template and menu settings.
I've gone through all settings and can't understand why this won't work.
I'd be grateful for any suggestions.
I'm running the latest version of Joomla 4.3.3 and CB 2.8.0, and my users are not receiving password reset emails.
My Joomla site is connected to an SMTP server, and the test message sends successfully.
The site also has a Rockettheme with Gantry 5 and uses the RSJoomla Membership plugin. I just resolved the issue with the password reset page formatting with the template and menu settings.
I've gone through all settings and can't understand why this won't work.
I'd be grateful for any suggestions.
Last edit: 8 months 2 weeks ago by digitalspyders.
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krileon
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8 months 2 weeks ago #334791
by krileon
Kyle (Krileon)
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Replied by krileon on topic How to Troubleshoot System Sent Emails?
Create a test user and confirm they're not receiving the password reset email. Once done find them in CB > User Management and use the mass mailer button to directly send them an email. This will help confirm if CB can or cannot send them an email as both use the same APIs.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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