CBSubs Promotions do not work!

9 years 1 month ago - 9 years 1 month ago #167405 by sentix
CBSubs Promotions do not work! was created by sentix
HI,
the new promo feature did not work! After it didn't work on my test installation, I tried it on a blank new website with only J1.5.23, CB 1.4 and CBSubs 1.2 installed.

Even the simplest form of Promo did not work.

Any ideas to that?

Regards,
Manfred

P.S: Its urgent ...

Versions: CB 2.1.2, CB Subs 4.1, J 3.7.0

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9 years 1 month ago #167410 by krileon
Replied by krileon on topic Re: CBSubs Promotions do not work!
Could you be more specific as to what you mean it does not work? All of our tests showing it's working perfectly fine. What steps have you performed in finding that it's not working?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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9 years 1 month ago #167411 by sentix
Replied by sentix on topic Re: CBSubs Promotions do not work!
Hi krileon,
Not working mean:
- i did setup a Plan
- i setup a Promotion (Coupon or all purchases, it makes no difference)
- everything is enabled
- nothing Happens ...

I Tried it on my Test Site and because it didn'T work i tried it on a Minimum joomla Site with only cb and cbsubs and no Other components.

Is there any undocumented Magic Switch to enable the functionality?

Regards
Manfred

Versions: CB 2.1.2, CB Subs 4.1, J 3.7.0

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9 years 1 month ago #167454 by krileon
Replied by krileon on topic Re: CBSubs Promotions do not work!
Please navigate to CBSubs > Settings > Promotions and ensure "Promotions enabled:" is set to "Yes" (re-save configuration just to be sure). Once done review your Promotion and ensure its conditions are not preventing it from being used. If is an automatic promotion then please ensure conditions are met before checking if working. If you need to input a code please ensure conditions are met then ensure the code was input correctly.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

9 years 1 month ago #167455 by sentix
Replied by sentix on topic Re: CBSubs Promotions do not work!
I checked this - everything is enabled.

My TestPromo is an "All Purchase Plan" / 50% reduction on all plans without any restrictions.

Nothing happens ... please check this on the Test site I mentioned to you via private message.

Versions: CB 2.1.2, CB Subs 4.1, J 3.7.0

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9 years 1 month ago #167458 by krileon
Replied by krileon on topic Re: CBSubs Promotions do not work!
We're still investigating your issue. At this time it is unclear of the cause. I apologize for the inconvenience. If others have similar issues please also let us know so we can better review across multiple sites what could be the cause.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

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