ARBs not autorecurring in CB
krileon
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12 years 7 months ago #176881
by krileon
Kyle (Krileon)
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Replied by krileon on topic Re: ARBs not autorecurring in CB
I've no idea, if they have an auto recurring subscription inside of Authorize.net still then would assume you'd get a renewal notification and their subscription would renew as normally.Once I process the manual renewal and change the dates, do you think they will resolve themselves and reset to auto-renewing once their ARB processes again via Authorize.net and the completed transaction is posted via silent post?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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- LindaGLS
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12 years 7 months ago #176902
by LindaGLS
Linda Allen
Joomla Website Developer
www.greenlakestudio.com
Replied by LindaGLS on topic Re: ARBs not autorecurring in CB
Okay. I'll let you know once an ARB runs that has expired. One more question...
I have 2 subscriptions that were due to expire today and ARB would run tonight. They ended up expiring today in CBSubs before the renewal / ARB took place. Do I need to set each plan to have a 1 or 2 day grace period before they actually expire to allow time for ARB to process in the evenings? I was expecting the ARB to process tonight and then the plan wouldn't have expired at all, but it expired in the middle of the day instead...
Thanks,
Linda
I have 2 subscriptions that were due to expire today and ARB would run tonight. They ended up expiring today in CBSubs before the renewal / ARB took place. Do I need to set each plan to have a 1 or 2 day grace period before they actually expire to allow time for ARB to process in the evenings? I was expecting the ARB to process tonight and then the plan wouldn't have expired at all, but it expired in the middle of the day instead...
Thanks,
Linda
Linda Allen
Joomla Website Developer
www.greenlakestudio.com
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- krileon
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12 years 7 months ago #177052
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re: ARBs not autorecurring in CB
ARB doesn't trigger the expiration. Subscriptions expire when their calculated datetime is reached unless payment gateway sends a notification before or right at the time to renew. You should have at minimum 3 days grace period to allow time for notifications to reach your site.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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