[SOLVED] Stripe error code 402

1 week 5 days ago - 1 week 3 days ago #313151 by fede312
A subscriber is having the following error when trying to pay using stripe:

"Stripe Stripe Subscriptions API error returned. ERROR: Your card does not support this type of purchase. CODE: 402: Your card does not support this type of purchase.. Please contact site administrator to check error log."

Any ideas on how to get around this issue?

Thanks in advance
1 week 4 days ago #313160 by krileon
See Stripes support page regarding this.

support.stripe.com/questions/card-does-not-support-type-of-purchase-decline

Looks like there's limitations on the card, the card number they entered is wrong, or the CVC is wrong. First issue they can resolve by contacting their bank. Second issue is purely user error and they need to retry retyping their cards info in correctly.


Kyle (Krileon)
Community Builder Team Member
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The following user(s) said Thank You: fede312
1 week 4 days ago #313180 by fede312
Thank you for letting me know. The Subscriber finally used his PayPal account. But it's good to know for the future although I haven't received any other reports yet, so it seems it was an isolated issue. Thanks for your quick reply!
The following user(s) said Thank You: krileon
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