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Registered users cannot update their profile
- ArlissWhiteside
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4 years 9 months ago #313178
by ArlissWhiteside
Registered users cannot update their profile was created by ArlissWhiteside
Sometimes registered users cannot update their profile in the front end, especially if they try to change their password. When this occurs, the user receives the error message “An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.”
Our website is at whitesideancestry.org and currently uses Joomla 3.9.5 and Community Builder 2.4.2.
Our website is at whitesideancestry.org and currently uses Joomla 3.9.5 and Community Builder 2.4.2.
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krileon
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4 years 9 months ago #313187
by krileon
Kyle (Krileon)
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Replied by krileon on topic Registered users cannot update their profile
The error tells you exactly why it's doing that. mod_security is blocking the request. You'll need to contact your host as it's likely just a false positive that they'll need to add an exception for.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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