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Duplicate New user sign up notification sent for an activated account...
- hmpress
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3 years 11 months ago #318748
by hmpress
Duplicate New user sign up notification sent for an activated account... was created by hmpress
I am having an issue with New User Sign Up Notifications randomly being sent for a user who has previously been activated. Any ideas on the cause? Some are records that have been activated several years prior to the sending of the notification.
CB Version: 2.4.5+build.2020.05.07.21.35.06.e8f8a6125
PHP Built On: Linux server
Database Type: mysql
Database Version: 5.5.5-10.1.44-MariaDB
PHP Version: 7.2.28
Joomla! Version: Joomla! 3.9.18 Stable [ Amani ] 21-April-2020 19:30 GMT
CB Version: 2.4.5+build.2020.05.07.21.35.06.e8f8a6125
PHP Built On: Linux server
Database Type: mysql
Database Version: 5.5.5-10.1.44-MariaDB
PHP Version: 7.2.28
Joomla! Version: Joomla! 3.9.18 Stable [ Amani ] 21-April-2020 19:30 GMT
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krileon
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3 years 11 months ago #318754
by krileon
Kyle (Krileon)
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Replied by krileon on topic Duplicate New user sign up notification sent for an activated account...
The new user activated notification sent to CB Moderators? Are you sure it's CBs email being sent? Can't think of any reason for that unless they became unconfirmed or unapproved then were confirmed or approved.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- hmpress
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3 years 11 months ago #318776
by hmpress
Replied by hmpress on topic Duplicate New user sign up notification sent for an activated account...
They are definitely from CB. I really didn't expect you to have an answer for me, but I had to ask!!!
Thanks for responding.
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- krileon
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3 years 11 months ago #318779
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Duplicate New user sign up notification sent for an activated account...
Are you toggling their confirmed or approved state in any way? This could be from backend or even an auto action configured in CB Auto Actions. Aside from that I can't think of any reason for it to be doing that. An action of some kind needs to be triggering it as that email is sent out by our activateUser function, which only executes for specific actions. If you discover any new information please do let us know.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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