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Videos (mp4) in profile no longer play / audio only
- jakeatencio
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2 years 5 months ago #326893
by jakeatencio
Videos (mp4) in profile no longer play / audio only was created by jakeatencio
Not sure when it started, but videos in user profile files that used to play now only play the audio. If I download the video file and play it on my pc it works as a video. Tried replacing the video file with a different copy and it still didn't work.
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krileon
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2 years 5 months ago #326898
by krileon
Kyle (Krileon)
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Replied by krileon on topic Videos (mp4) in profile no longer play / audio only
Existing uploaded videos no longer play or newly uploaded? Newly uploaded is likely a codec problem. Not every codec is browser safe.
We don't provide video processing (most hosts do not and will not provide ffmpeg PHP extension) so videos are uploaded as is. Tends to be best to use Youtube or Vimeo for hosting the videos if you need to guarantee playback (this offloads all processing and storage concerns to an external service). Custom hosting solutions also work since direct linking to MP4 files using the linking feature is also supported.
We don't provide video processing (most hosts do not and will not provide ffmpeg PHP extension) so videos are uploaded as is. Tends to be best to use Youtube or Vimeo for hosting the videos if you need to guarantee playback (this offloads all processing and storage concerns to an external service). Custom hosting solutions also work since direct linking to MP4 files using the linking feature is also supported.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: jakeatencio
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