How do subscribers renew all their plans at once (parent and all child plans)? Please note subscribers on my system could have up to 6 child plans, so one at a time is not practical.

Don't really understand why the front-end is so different from the back-end on this. On the back-end there is a selection box by each plan so you can select them and process the group. On the front-end you get this individual buttons and there is no way to get multiple plans in the basket even though the original registration was that way

Thanks

I have to strongly disagree with your logic. Because renewals are paid for together in one basket should have nothing to do with the new expiration date for each individual plan. Why does making one payment mean the plans can't be individually processed by the system to extend each one appropriately per the settings of each plan. A user should be able to renew all plans that the system says are available for renewal at one-time, regardless of any relationships between the plans. Yes if you renew a child plan and not the parent plan you will still loose access to the child plan when the parent expires but that is no different than someone adding an optional child plan several months after purchasing the parent plan. The added child plan will technically have an expiration date that is longer than the parent but will not be usable longer than the parent.

I find it distressing that you have no plans to improve the way renewals are handled, and I'm going to need to buy a lot of aspirin for myself in a few months from now when my first members come up for renewal. Your response leaves me in an extremely difficult situation as I believe this flaw is significant enough to loose members over.

This morning I had a reply from a user I had contacted because he had renewed the child plan but not the parent: here is his comment:

"On the registration page, there were two payment buttons, one for [child plan] and the other for the annual membership. I must have gone through the payment process for [child plan] and neglected to do the same for the membership renewal. I think it might be less confusing if there were one payment button for the total order. At any rate, I'm just now purchasing the renewal. "

All my members are really hoping this gets into the next version - all their plans expire at the same time as their child plans; if there was anyidea when it's due I might even give them all an extended membership until then ... otherwise, I'll have to add a notice apologizing for the contorted procedure