I would like my invoices to only show the subscription dates as 01/01/2017 - 12/31/2017. What setting do i have to change to correct this membership period and the way its showing on the invoice?
That validity doesn't make much sense. Do you have an initial duration and price configured for the plan? What is both the initial and regular price and durations set to?
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The configuration of your plan looks fine, but it's strange that it says "then 12/31/2017 - 12/31/2017". Is the plan auto recurring? If so try single payment and see what the basket row shows as. Looks like it maybe just displaying the next recurring cycle incorrectly. The rest of the basket looks fine.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Quick preliminary answer: This bug has most probably to do with the last setting "Manual renewal extends expiration date as follows" set to start at payment date or expiration whatever happens First, together with the auto-renewing setting of the gateway.
I followed your suggestion but it had no effect on the outcome. I have tried every which way I can to get the correct data to show. The workaround I did was to uncheck the setting Price on the invoice and check Second Price. I removed the Validty from the invoice by unchecking that box as well. From the previous image in my last message we are actually seeing the Price of the second period. If I uncheck Price from second period then there is no price shows at all. My concern now is once the payment is made it will reflect the second price period and not the first in the administration and that will have to be manually changed. I did all my testing with offline payment. I have tried every validity setting and time period.