PayPal Pro Error Code 10002
- SIWebmaster
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7 years 2 months ago #291630
by SIWebmaster
PayPal Pro Error Code 10002 was created by SIWebmaster
We are using PayPal Pro for our payment Process and we continually get this error message in the cbsubs logs.
PayPal Pro Single payment error returned 10002: Security error. Please contact site administrator to check error log.
I have made sure that our API information is correct, deleted the PayPal Pro extension and reloaded it.
PayPal said that they were not getting any requests from our server.
I contacted our hosting company and they said the system and SSL Certificate is clear of any problems.
I believe it could be an API issue and some conflict with the setup.
I have updated both Community Builder and CbSubs to the latest build.
I would appreciate a hint or two to try to resolve this.
Thanks for the time to assist me!
PayPal Pro Single payment error returned 10002: Security error. Please contact site administrator to check error log.
I have made sure that our API information is correct, deleted the PayPal Pro extension and reloaded it.
PayPal said that they were not getting any requests from our server.
I contacted our hosting company and they said the system and SSL Certificate is clear of any problems.
I believe it could be an API issue and some conflict with the setup.
I have updated both Community Builder and CbSubs to the latest build.
I would appreciate a hint or two to try to resolve this.
Thanks for the time to assist me!
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krileon
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7 years 2 months ago #291650
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic PayPal Pro Error Code 10002
Error code 10002 is an account permissions error. This typically means the API Username or Password is incorrect. Edit your PayPal Pro gateway within CBSubs and ensure "PayPal account API Username", "PayPal account API Password" and "PayPal account API Signature" are absolutely correct (no leading or trailing spaces either).
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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