CBSubs Mailer - Some duplicated email messages

9 months 4 weeks ago - 9 months 4 weeks ago #303166 by RobGG
We are using the CBSubs mailer to send out membership renewal reminders.
The emails are generated X days prior to subscription expiry. Fairly regularly (in about 20% of messages), the email is duplicated. The message id's are sequential. The trigger conditions are simple (See Snap attached).
What could cause these duplications, how can we best problem solve?
9 months 4 weeks ago #303174 by krileon
The mailer is sending the email to the same user twice or you have 2 mailers that should be sequential sending at the same time? If 2 mailers please provide both of their timing configuration.

Kyle (Krileon)
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9 months 4 weeks ago - 9 months 3 weeks ago #303218 by RobGG
The one mailer is sending emails twice.

We have several Mailers prompting members to renew, 35 days, 20 days and 5 days. Each mailer has identical settings other than the "days prior", each mailer has a similar heading containing the "days prior" (e.g. ATAA: Overdue Subscription Notice - 20 days ). The diplications defnitelt occur within the same mailer. Similar duplications are occurring in the other mailers but again for only around 20% of the batch. We can find nothing unusual about the members who are getting duplicated emails.

Regards, Robert
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