User access to site
- webtechplus
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Premium Member
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5 years 11 months ago #304526
by webtechplus
Thanks for support and feedback
We hope that we can assist you if you need and ask, all the best from the WTP Team
User access to site was created by webtechplus
Good afternoon,
We have a site we are managing that we have removed a user account to test the social media login, and the ability to focus users back on to the profile page to accept the new terms and conditions and privacy policy...
Once the account was removed we cleaned the local cache, and also the site cache as we keep getting the message below.
Error
Your registration attempt has been blocked. Reason: Our system has detected that you already have an account.
The account is not in the users table, and this process to remove the account was done in CB User management.
We have since tried to reset the users account and this fails cause no such users exists on the site.
How do we resolve this one?
We have a site we are managing that we have removed a user account to test the social media login, and the ability to focus users back on to the profile page to accept the new terms and conditions and privacy policy...
Once the account was removed we cleaned the local cache, and also the site cache as we keep getting the message below.
Error
Your registration attempt has been blocked. Reason: Our system has detected that you already have an account.
The account is not in the users table, and this process to remove the account was done in CB User management.
We have since tried to reset the users account and this fails cause no such users exists on the site.
How do we resolve this one?
Thanks for support and feedback
We hope that we can assist you if you need and ask, all the best from the WTP Team
Please Log in to join the conversation.
krileon
Team Member- OFFLINE
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- Thanks: 9079
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5 years 11 months ago #304532
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic User access to site
Duplicate registrations is based off IP Address. If it's the user attempting to register again then they've an account with their IP Address attached to it already. If it's you attempting to perform more tests then your IP Address is attached to another active account. You can disable duplicate registration protection in CB AntiSpam > Parameters > Registration > Duplicates (it's default disabled). If their/your IP Address isn't attached to another account it could be a manual block created at some point in CB AntiSpam > Blocks.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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