Hello

We have a question regarding STRIPE SEPA use

Some customers send emails in order to change their bank account IBAN number. I have not seen an area to change the SEPA mandate and the IBAN in STRIPE dashboard.

Is it something that we can take care directly from CBSubs backend ? if yes where is it ? if no that would be a much required addition

Regards
Jean

No what I mean is that customers need to change sometimes their bank account number from which the SEPA is taken of

Does CBsubs send the bank account number at each renewal ? Is it in the basket? Where can we update it for recurring payments?

This is fine for one shot payment, but II was speaking of recurring payments only.

We just got two customers who have a monthly recurring plan, paid by SEPA. They just sent us their new bank account number asking our staff to change the bank account for the next recurring payments.

So my question is : how do we deal with this procedure ?

Does CBsubs store it somewhere ? can we manually change the DB to integrate the new bank account ?

This is something happening quite a few times a year with our business clients