Promotion - Extra Month To Membership

1 week 10 hours ago #307261 by bins
I want to run a promotion where we can reward members with a complimentary one month (or more/repeated bonuses) extension to their paid membership.

A simple way to do this would be to go to their subscription and manually extend it, but there is no log/record of the reason and it is a bit long winded for my colleagues.

I have been trying to work out something on the Promotions area, but can't seem to utilise this.

Any suggestions on how an admin can apply a promotional membership extension?
1 week 5 hours ago #307268 by krileon
If the plan is already month by month you could create a promotion to give them a free renewal, but aside from that there isn't really any features in place to give people time like that. You can also give them a free renewal within CB > User Management by editing them and checking the renew checkbox under the Subscriptions tab.


Kyle (Krileon)
Community Builder Team Member
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1 week 4 hours ago #307271 by bins
They are annual memberships I want to extend by one month....
1 week 3 hours ago #307272 by krileon
There's no functionality for that. You'd have to directly modify their subscription and move their expiration date, which will not work correctly if you're using auto recurring payments.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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