Deleting expired subscription
- fdinkler
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5 years 4 months ago #309222
by fdinkler
Deleting expired subscription was created by fdinkler
I've searched this forum for "delete expired subscription" but found no results.
Due to a config error, some members upgraded to a new plan and the old plan wasn't listed as upgraded. When the old plan expired, the members are getting renewal emails. I would like to 1) edit the old subscription to reflect it was upgraded, or 2) delete the expired subscription to stop the email notices.
I'm not seeing any editing options in the Subscriptions page.
Thoughts?
Fred
Due to a config error, some members upgraded to a new plan and the old plan wasn't listed as upgraded. When the old plan expired, the members are getting renewal emails. I would like to 1) edit the old subscription to reflect it was upgraded, or 2) delete the expired subscription to stop the email notices.
I'm not seeing any editing options in the Subscriptions page.
Thoughts?
Fred
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krileon
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5 years 4 months ago #309226
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Deleting expired subscription
There's no functionality to delete subscriptions unless you delete them directly in the database. You however can edit them within CBSubs > Subscriptions by clicking the # under the Id column. You should be able to fix the status of the old subscription to "Upgraded to other". Then in their new subscription add the old subscription id to "Replaces subscription".
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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