Can't import users

1 week 2 days ago #315131 by Proteon
I am using the latest version of CB.

When I try to import a user, it gives me the following error:

Error
1 row failed to import

Cannot import row 1 because: Please enter your name.

Here is the csv file that I am using:
askc.org/users_export.csv
1 week 1 day ago #315137 by krileon
The link you provided does not appear to be reachable or is extremely slow for whatever reason. Regarding your error it means you're attempting to import a new user, but you didn't supply the name field which is a mandatory field for Joomla. To know how it expects imports to be structured first export a user.


Kyle (Krileon)
Community Builder Team Member
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1 week 1 day ago #315157 by Proteon
Hi Kyle,

Yes, I did export a user, and am using the same format. The name field is there, but still it is failing.

The file is here. Please see:
drive.google.com/file/d/13dLUVJ9MGPHnGfRm6kXI5qI2yqlxn2LA/view?usp=sharing
1 week 16 hours ago #315159 by krileon
That is an incorrectly formatted CSV file. The CSV file exported uses the following rules.

1. Character set: UTF-8
2. Separated by Comma
3. Format quoted fields as text
4. " as string delimiter

If having issues with CSV try using one of the other formats, which aren't so dependent on being imported into your CSV editor so specifically.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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