upgrade cancelling plans
- wjgadmin
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11 years 2 months ago #220760
by wjgadmin
Replied by wjgadmin on topic upgrade cancelling plans
both are autorecurring yes. i have checked & double checked everything & spoke to paypal also. i have always had the api credentials included & have even reinput them now just to be sure. not sure what could have caused it not to report the cancellation to paypal. if you have any other suggestions please let me know. i will keep check to see if it occurs again.
thank you
thank you
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krileon
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11 years 2 months ago #220799
by krileon
Kyle (Krileon)
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Replied by krileon on topic upgrade cancelling plans
Please provide backend super administrator login credentials so we can take a look at your notifications and history log. It should've cancelled the recurring through API before doing the upgrade, very strange.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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