editing individual subscriptions

9 years 3 months ago #221260 by wjgadmin
editing individual subscriptions was created by wjgadmin
there are many times when we need to edit individual subscriptions, for example the amount of payment, the dates etc. how can this be achieved? as of now i can not alter any individual subscriptions & the only way to make any changes is to the actual subscription plan itself which would affect everyone & not jut the individual.

Example #1: i have a client that has already used a week of a month whom owes that money but is waiting to pay for the full month, so i need to alter the first payment time period & price for just this individual but not for anyone else.

Example #2: after someone has already purchased their subscription, we may need to offer a discount for an upcoming payment. how can we discount one of the payments.

it would be excellent if we had the option to edit per subscription & not per subscription plan so that we have more flexibility in what we can do for the clients. as of now it is very difficult to offer them any incentives or more so, help them out when they need a change made.
thank you

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9 years 3 months ago #221371 by krileon
Replied by krileon on topic editing individual subscriptions
Only way to do this is use CBSubs Promotions to create a negative promotion for the user that'll increase the price.

Note editing a users subscription record won't do anything in regards to what you're wanting so don't tamper with database or CBSubs > Subscriptions expecting these results.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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9 years 3 months ago #221381 by wjgadmin
Replied by wjgadmin on topic editing individual subscriptions
interesting, thank you for the advice. i will use this going forward if i need to increase the price etc:)
one question for the promotion.....is there a way we can alter one of the payments instead of all of them.
Example:
i have a client that is subscribed to a monthly recurring payment $100 (example)
that member purchases a new product & i wish to discount their next months payment
to $50. is this possible to offer them a discount on their next months payment that is already active?
thank you for the excellent support!

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9 years 3 months ago #221544 by krileon
Replied by krileon on topic editing individual subscriptions

is there a way we can alter one of the payments instead of all of them.

Yeah, you can make a promotion that's 1 time use.

is this possible to offer them a discount on their next months payment that is already active?

No, not unless it's manual renewal so they go through the payment process again and can input a promotion code.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

9 years 3 months ago #221550 by wjgadmin
Replied by wjgadmin on topic editing individual subscriptions
got it, thank you!

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