9 years 2 months ago #222462 by Janis Kupferer integration was created by Janis Kupferer
When we do a refund from CB Subs to everything works fine. However if we do a refund in system it does not get pushed back to CB Subs. Is there a way to make this happen?


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9 years 2 months ago #222793 by krileon
Replied by krileon on topic integration
CBSubs doesn't really need to know about a refund as we don't disable subscriptions for refunds. Disabling a subscription is a manual step after refunding if disabling is desired. So it's ok for CBSubs to not know of a refund at end. With that said the gateway does have code in place to handle refund notifications. Please ensure silent posts is setup properly within your account and ensure your gateway is set to be aware that it's configured.

Kyle (Krileon)
Community Builder Team Member
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