cancelling subscription

9 years 2 months ago #223547 by srinsoftleaderclips
cancelling subscription was created by srinsoftleaderclips
Hello There,

Do we have an option to get custom message from user while cancelling membership subscription?

If not available then how can i achieve the following scenario

I'd like to show a form when user cancel the subscription to get some details and then cancel their membership.

Thanks

srinsoftleaderclips

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9 years 2 months ago - 9 years 2 months ago #223730 by krileon
Replied by krileon on topic cancelling subscription
You can't interrupt the cancellation process, but you can display a message for unsubscribe using the parameters within CBSubs > Settings > Display > Unsubscribe. You could also use CB Auto Actions (professional plugin) or a new CB plugin to act on the after state change trigger and check if they unsubscribed then redirect them to an RSForms or something of the sort if you wanted a cancellation survey.


Kyle (Krileon)
Community Builder Team Member
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