[SOLVED] Renew button not working
- autobahn
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7 years 3 months ago - 7 years 3 months ago #289756
by autobahn
[SOLVED] Renew button not working was created by autobahn
I recently updated our website to Joomla 3.6.5 and CB 2.1.0 without any problems. CBSubs is 4.1.0.
We have an annual plan presented in tab format and, since the Joomla/CB update, when members log in to renew their subscription for another year the 'Renew Now' button on the Subscription tab doesn't work. Clicking on it simply takes the user back to the first tab in the profile (Contact Info) instead of to the payment page.
Now here's a strange thing - if the user goes instead into Update Your Profile, makes no changes but clicks immediately on the Cancel button and is returned to the Profile, then goes to the Subscription tab and clicks on the Renew Button he is taken straight to the payment page, an invoice is generated in the CBSubs Basket and the renewal can proceed.
Is this a bug or do I need to chnage something?
We have an annual plan presented in tab format and, since the Joomla/CB update, when members log in to renew their subscription for another year the 'Renew Now' button on the Subscription tab doesn't work. Clicking on it simply takes the user back to the first tab in the profile (Contact Info) instead of to the payment page.
Now here's a strange thing - if the user goes instead into Update Your Profile, makes no changes but clicks immediately on the Cancel button and is returned to the Profile, then goes to the Subscription tab and clicks on the Renew Button he is taken straight to the payment page, an invoice is generated in the CBSubs Basket and the renewal can proceed.
Is this a bug or do I need to chnage something?
Last edit: 7 years 3 months ago by krileon. Reason: Added [SOLVED] tag to subject
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krileon
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7 years 3 months ago #289786
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Replied by krileon on topic Renew button not working
It's due to invalid Joomla menu items to CB. This should be fixed in latest build 2.1.0+build.2016.12.28.01.24.32.d61585943 as it'll try to migrate old invalid URLs. Please update and see if issue persists. If it does please review your Joomla menu items to CB and ensure they're proper internal menu items with the correct menu type selected.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- autobahn
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7 years 3 months ago #289867
by autobahn
Replied by autobahn on topic Renew button not working
Thank you for the quick response. The nightly build does indeed fix the problem and I am most grateful for such a straightforward solution.
Happy New Year to you all
Happy New Year to you all
The following user(s) said Thank You: krileon
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