Monthly plan start date
krileon
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7 years 1 month ago #291872
by krileon
Kyle (Krileon)
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Replied by krileon on topic Monthly plan start date
I'm out of ideas. Please PM backend super administrator login credentials and either provide a test login where the issue can be seen or steps to duplicate and will take a look.
Kyle (Krileon)
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- bizguy
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7 years 1 month ago #291880
by bizguy
Replied by bizguy on topic Monthly plan start date
Details sent.
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- krileon
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7 years 1 month ago #291977
by krileon
Kyle (Krileon)
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Replied by krileon on topic Monthly plan start date
Have reviewed your install and believe I understand the issue. The test user provided upgrade path appears to be as follows.
Outdoor > Minimalist > Freedom > Parking
These are all upgrades from 1 plan to another. Now as subscribed to Parking you want to allow them to upgrade back to say Minimalist. When doing this the Minimalist plan is not displaying on its plans page or in the profile tab.
This is due to "Propose spontaneously plan for upgrades" being set to "No: hide this plan from upgrades and from access proposals, unless specifically included in URL". You need to set it to "No: hide this plan from upgrades, unless included in URL or needed for access", which appears to resolve your issues in my tests. Currently you're strictly only allowing the plan to be accessible if it's an upgrade, which Minimalist isn't since you already upgrade to and from it.
Outdoor > Minimalist > Freedom > Parking
These are all upgrades from 1 plan to another. Now as subscribed to Parking you want to allow them to upgrade back to say Minimalist. When doing this the Minimalist plan is not displaying on its plans page or in the profile tab.
This is due to "Propose spontaneously plan for upgrades" being set to "No: hide this plan from upgrades and from access proposals, unless specifically included in URL". You need to set it to "No: hide this plan from upgrades, unless included in URL or needed for access", which appears to resolve your issues in my tests. Currently you're strictly only allowing the plan to be accessible if it's an upgrade, which Minimalist isn't since you already upgrade to and from it.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- bizguy
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7 years 1 month ago #292087
by bizguy
Replied by bizguy on topic Monthly plan start date
I tried changing the settings of all the plans to use "No: hide this plan from upgrades and from access proposals, unless specifically included in URL" but this did not solve the issue. I must apologise as the demo account you used had not booked the Minimalist site, so that is why the fix appeared to work.
The solution I decided to use was to set all the plans to: "Yes: show automatically plan for normal upgrades (recommended)". As I am using URLs to access the plans in all cases, it is not required to manage the display of the plans through settings. I still have the plans set to: "Only one subscription at a time" so the final effect is that the member is always only subscribed to 1 plan, but they can select any plan to subscribe to.
Thanks again for all your help.
The solution I decided to use was to set all the plans to: "Yes: show automatically plan for normal upgrades (recommended)". As I am using URLs to access the plans in all cases, it is not required to manage the display of the plans through settings. I still have the plans set to: "Only one subscription at a time" so the final effect is that the member is always only subscribed to 1 plan, but they can select any plan to subscribe to.
Thanks again for all your help.
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