Hi all,
We had to use the CBSubs/Plan/Integrations/Folder Access path option to restrict the access to one of our directories. Since doing that, it is causing all of our members to not be able to login to the protected directory. We've had to offer so much remote support on this and every time it is the same 1 of 2 things that we have to do to resolve:
1. Clear all cache including form fill data
2. Reset the users password

Can you please tell us how to stop this? In other words how to make it function properly and allow the user to login without having to go through these steps? We don't cache our site that long, I believe it is only 4 hours and this has been going on for 3 days.

We do use cloudfare, but we've purged all cache multiple times and it too expires after 4 hours, so that shouldn't cause an issue. Please let us know, thank you!

krileon wrote: If the login normally through CBs login module it should synchronize them and allow them to login to the htaccess protected directory.

This is the issue we’re having, they’re logging in via CB but it is not syncing them properly. We have to reset their password or clear their cache & that seems to only work if we have them clear even their auto form fill cache.

Shouldn’t it recognize their username & password when logging in via CB automatically? Is there anything we can do to help this process?
I’ll look at the other options but we strongly do not want to use any other plugins because issues always seem to arise from having more plugins, we try to only use CBSubs for less issues.

It is set to "Default". I just had another member that I had to offer support to. In their case, indeed I had to reset their password & walla. I've checked the directory, both .ht files are there & the username/encrypted passwords are there as expected. But there is an issue somewhere because we shouldn't have to reset the user's password to get the system to recognize them correct?