Stripe Gateway - no fields are active

1 month 5 days ago #313840 by Wortmann
I installed this gateway and I have an Stripe account. The Stripe support says everything is ok with my account.

I have problems with the gateway: If the user choose a payment method like VISA or SEPA or SOFORT, it is not possible in the next step to fill in the form, the fields are not active, you cannot go with the mouse inside the field.

Are there any ideas what could be wrong with my setting?
Thank you!

Regards
Jens.
1 month 5 days ago #313842 by krileon
Works perfectly fine in my tests. I'm guessing there's some JS on your site that maybe blocking the focus on the elements. Switch to default Joomla protostar template, clear Joomla cache, then retry to see if issue persists.


Kyle (Krileon)
Community Builder Team Member
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1 month 5 days ago #313847 by Wortmann
Thank you for the tip - I tried it. But unfortunately with the same result: with empty cache and the template protostar I have no charge to fill the in the field...
1 month 5 days ago - 1 month 5 days ago #313849 by krileon
My guess then is something is breaking the Stripe JS. Press F12 to open your browsers developer console while on the credit card form then click the Console tab and see if any errors are present (they'll be red). Did you fill in the gateway settings correctly within CBSubs?


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Templates - CBSubs - Hosting - Forge - Incubator - GroupJive
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM EST to 4:00 PM EST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
1 month 4 days ago - 1 month 2 days ago #313855 by Wortmann
Here is the screenshot from the payment site.
Interesting: the two name fields I can fill in. But not the card number etc.

I cannot see an error in the developer window, but I am not an expert.

I don't know if I fill in the gateway settings correctly within CBSubs. So I sent screenshots from the settings.




[MOD EDIT]: Please be careful what information you post on these forums. They are public access. Your screenshots, which I've removed, included your access keys for your Stripe API access which you should now regenerate at Stripe for security sake.
Attachments:
1 month 2 days ago #313860 by Wortmann
By the way: the other gateway 'QuickPay' runs without any problems in my template. But I want to change it because Stripe has 'SEPA Lastschrift' in its options.
Moderators: beatnantkrileon
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