Tax rates not changing price of subscription at checkout.

5 months 4 weeks ago #327248 by wintercorn
We've inherited a site which uses tax rates to reduce the subscription amount based on location. Some locations get a reduced rate as they are 'poorer' countries.

Example : Standard rate £24. Tax rate for some countries is -77.14000% which reduces it to £5.48

This worked until recently when all of CBSUBS and plugins were updated. Now it doesn't show at checkout at all.

Any suggestions as to the cause? I've checked the tax rates and they are all as before. Users still have the relevant countries listed. It's only since the update in October that this has become a problem.

Admin login available if required.

Thanks

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5 months 4 weeks ago #327257 by krileon
What version were you on when this was working fine? Have you tried editing and re-saving your tax rates to be sure they're not missing any potentially new parameters that could be causing your issue?


Kyle (Krileon)
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5 months 4 weeks ago #327263 by wintercorn
Sorry, don't know the previous version. The tax rates have been saved again and there's no change.

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4 months 1 day ago #328148 by wintercorn
I'm still having problems with this. I've saved all plugins and settings as well as trying different configurations and nothing changes the final price as it did before. Is there any way you could take a look to see if there's something I've missed?

Thanks

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4 months 1 day ago #328149 by wintercorn
FYI Watchful shows the CBSUBS update as :

3.0.0 => 4.5.2+build.2021.10.07.10.13.17.f313a5004

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4 months 1 day ago #328151 by wintercorn
I've now restored an older backup from June 21 (CBSUBS 4.0.0) and tested it. The tax deduction works fine. Copying the settings directly isn't possible as there are different options for taxation but I've tried every different option.

Screenshots attached.

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