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[SOLVED] Banned User

8 years 3 months ago - 8 years 3 months ago #276190 by cagoffice
[SOLVED] Banned User was created by cagoffice
Hello,

I have a user who is blocked and banned but somehow they can still log in and pay. How do I prevent this from happening? I don't want this user to be able to log in at all.

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8 years 3 months ago #276196 by krileon
Replied by krileon on topic Banned User
If their account is blocked it should be impossible for them to login. Do they have a basket in CBSubs > Baskets? Note banning a user does not block login. A banned user just has their profile blocked.

Kyle (Krileon)
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8 years 3 months ago #276199 by cagoffice
Replied by cagoffice on topic Banned User
They can definitely log in with blocked and banned as "yes".





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8 years 3 months ago #276201 by krileon
Replied by krileon on topic Banned User
That's because they've a subscription up for renewal. CBSubs takes over this process and asks them to renew to unblock. It does this if your site doesn't allow registrations without subscriptions. You should be able to edit them and delete their subscription under the Subscriptions tab to stop this.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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8 years 3 months ago #276205 by cagoffice
Replied by cagoffice on topic Banned User
Maybe I should start with saying that this is what we are trying to do:

1.) Once someone's subscription expires (after the grace period), we don't want them to be able to log in and pay (renew).

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8 years 3 months ago #276206 by beat
Replied by beat on topic Banned User

cagoffice wrote: Maybe I should start with saying that this is what we are trying to do:

1.) Once someone's subscription expires (after the grace period), we don't want them to be able to log in and pay (renew).


Then you should disallow renewals in your CBSubs plans and make a CBSubs subscription required in general CBSubs settings.
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