Validity
- MAYASIMA
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7 years 8 months ago #285190
by MAYASIMA
Validity was created by MAYASIMA
When I show the validity of a plan (annual plan) in the basket I get the following result:
Why does it show two periods? The customer is only purchasing the first period. Is this a setting somewhere?
Thanks,
Sima
08/31/2016 - 08/31/2017, then 08/31/2017 - 08/31/2018
Why does it show two periods? The customer is only purchasing the first period. Is this a setting somewhere?
Thanks,
Sima
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krileon
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7 years 8 months ago #285212
by krileon
Kyle (Krileon)
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Replied by krileon on topic Validity
Your plan likely has an initial price and duration configured under the Pricing tab of your plan. If it's a by calendar year then it also could be the bonus time configured under the Pricing tab as well.
Kyle (Krileon)
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- MAYASIMA
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- krileon
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7 years 8 months ago #285270
by krileon
Kyle (Krileon)
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Replied by krileon on topic Validity
Strange, that really looks like a by calendar year usage based off the basket. Did you change the plan parameters (e.g. was it at some point a by calendar year plan)? Doing so will not, for a lot of values, update the basket which needs to be cancelled or deleted before testing again.
Kyle (Krileon)
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- MAYASIMA
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- krileon
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7 years 8 months ago #285366
by krileon
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Validity
Ok, that's really strange then. If the new plan is showing the same then please PM backend super administrator login credentials with steps to reproduce and will take a look.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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