CBSubs Mailer malfunction since version 05/02
- activha
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6 years 2 months ago - 6 years 2 months ago #302249
by activha
CBSubs Mailer malfunction since version 05/02 was created by activha
Hello
We noticed some malfunctions in CBsubs Mailer since version dated 15/02 and also present in today version 21/02
We did not change any mailer settings nor any email or cron settings, and for an unknown reason, mails are not triggered any longer at Paid Basket Paiement Date for all payment gateways.
Mail sent from auto actions work fine with the same trigger though. We tried to unpublish auto action but this has no impact on Mailer.
We also tried to suppress all html formatting in CBsubs mailer settings and leaving only [MESSAGE_CONTENT], but no success neither.
Did you change something from versions dated 05/02 and before which seemed to work fine ?
We would not like to roll back as we are testing Sepa payments with Stripe.
BTW: no errors in the logs or in debugging
Thanks
Jean
We noticed some malfunctions in CBsubs Mailer since version dated 15/02 and also present in today version 21/02
We did not change any mailer settings nor any email or cron settings, and for an unknown reason, mails are not triggered any longer at Paid Basket Paiement Date for all payment gateways.
Mail sent from auto actions work fine with the same trigger though. We tried to unpublish auto action but this has no impact on Mailer.
We also tried to suppress all html formatting in CBsubs mailer settings and leaving only [MESSAGE_CONTENT], but no success neither.
Did you change something from versions dated 05/02 and before which seemed to work fine ?
We would not like to roll back as we are testing Sepa payments with Stripe.
BTW: no errors in the logs or in debugging
Thanks
Jean
Last edit: 6 years 2 months ago by activha.
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krileon
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6 years 2 months ago #302253
by krileon
Kyle (Krileon)
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Replied by krileon on topic CBSubs Mailer malfunction since version 05/02
Last changes to CBSubs Mailer were last year. So it is unlikely to be related to CBSubs Mailer. If you're doing any sort of redirects during the payment process with CB Auto Actions you maybe interrupting CBSubs and preventing the mailer from ever executing. Aside from that I can't see a reason for any of the reset changes blocking the mailer from working. Are no emails being queued at all? or just those conditioning off payment date?
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- activha
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6 years 2 months ago #302262
by activha
Replied by activha on topic CBSubs Mailer malfunction since version 05/02
No emails are being queued at all in the mailer now since two last builds of CBsubs (or maybe CB update)
Deactivating autoactions do not solve the problem. Email function is working great with joomla, acymailing or even mail with auto actions.
That seems strange.
Do I need to revert to an oldest version of CBsubs to test ?
Deactivating autoactions do not solve the problem. Email function is working great with joomla, acymailing or even mail with auto actions.
That seems strange.
Do I need to revert to an oldest version of CBsubs to test ?
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- activha
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6 years 2 months ago #302263
by activha
Replied by activha on topic CBSubs Mailer malfunction since version 05/02
After some further tests, it seems that Mailer does work but some triggers dont.
Setting a simple mailer with onlogin trigger correctly issues the mail.
But using triggers related to basket payment do not
Setting a simple mailer with onlogin trigger correctly issues the mail.
But using triggers related to basket payment do not
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- krileon
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6 years 2 months ago #302265
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic CBSubs Mailer malfunction since version 05/02
I'm confused. So there's no issue with CBSubs Mailer, but you're having issues with CB Auto Actions sending emails on triggers? What triggers exactly? There were several improvements to CB Auto Actions so you may want to review your action configuration carefully.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- activha
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6 years 2 months ago #302266
by activha
Replied by activha on topic CBSubs Mailer malfunction since version 05/02
Sorry for the misunderstanding,
There is no issues with Cb Auto Actions nor with the triggers, but there is issues with CB Mailer when using the settings related to Basket payments
There is no issues with Cb Auto Actions nor with the triggers, but there is issues with CB Mailer when using the settings related to Basket payments
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