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- PayPal paid on subscription renewal, but subscription not renewed
PayPal paid on subscription renewal, but subscription not renewed
- petekuhn
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3 months 2 weeks ago #336496
by petekuhn
PayPal paid on subscription renewal, but subscription not renewed was created by petekuhn
We see these occasionally, and we usually wipe out useful diagnostics by manually renewing the subscription.
This time I did a dump of the site before doing anything and cloning it to a test site. So any diagnostics are available, if useful.
PayPal reported the transaction went through without problems. I see a basket for the user with status Not Initiated. I see a Store Payment Basket in the history logs at the same time and nothing else.
I can PM you credentials to log in, if that helps.
This time I did a dump of the site before doing anything and cloning it to a test site. So any diagnostics are available, if useful.
PayPal reported the transaction went through without problems. I see a basket for the user with status Not Initiated. I see a Store Payment Basket in the history logs at the same time and nothing else.
I can PM you credentials to log in, if that helps.
Please Log in to join the conversation.
krileon
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3 months 2 weeks ago #336497
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Replied by krileon on topic PayPal paid on subscription renewal, but subscription not renewed
That usually means the IPN failed to reach your site. Within your PayPal account check the IPN history. You should be able to reach the page with the below URL.
www.paypal.com/merchantnotification/ipn/history
It should tell you if an IPN failed and with what status code. Sometimes this can happen if you for example are updating your site right as an IPN comes through. PayPal should retry a few times though. You can also force a retry.
Please also be sure IPNs are even enabled and configured correctly on the below page.
www.paypal.com/merchantnotification/ipn/preference
www.paypal.com/merchantnotification/ipn/history
It should tell you if an IPN failed and with what status code. Sometimes this can happen if you for example are updating your site right as an IPN comes through. PayPal should retry a few times though. You can also force a retry.
Please also be sure IPNs are even enabled and configured correctly on the below page.
www.paypal.com/merchantnotification/ipn/preference
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- petekuhn
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3 months 2 weeks ago #336499
by petekuhn
Replied by petekuhn on topic PayPal paid on subscription renewal, but subscription not renewed
IPN log looks good, only one attempt. Respnse code 200, Delivery status Sent, No. of retries 0, IPN Type Transaction made
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- krileon
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3 months 2 weeks ago - 3 months 2 weeks ago #336505
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic PayPal paid on subscription renewal, but subscription not renewed
Was this IPN logged in CBSubs > Notifications? If not try forcing that notification to retry. I don't recall how detailed their notification history is, but it should show what URL it ended up landing on.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Last edit: 3 months 2 weeks ago by krileon.
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- petekuhn
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3 months 2 weeks ago #336519
by petekuhn
Replied by petekuhn on topic PayPal paid on subscription renewal, but subscription not renewed
The notification was not logged in CBSubs. Do you want me to PM you the PayPal notification?
Please Log in to join the conversation.
- krileon
- Team Member
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3 months 2 weeks ago #336522
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic PayPal paid on subscription renewal, but subscription not renewed
Then it never reached CBSubs if it didn't log. Are you able to force the notification to resend from PayPal?
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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