Not approving or confirming registered users
- Kate Koch
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13 years 3 months ago #150795
by Kate Koch
Not approving or confirming registered users was created by Kate Koch
This has been an ongoing issue. It approves and confirms some and others it doesn't. Does anyone know why? I would greatly appreciate any help I can get.
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nant
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13 years 3 months ago #150825
by nant
No idea.
Please provide details about your environment and you issue.
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Replied by nant on topic Re: Not approving or confirming registered users
Kate Koch wrote: This has been an ongoing issue. It approves and confirms some and others it doesn't. Does anyone know why? I would greatly appreciate any help I can get.
No idea.
Please provide details about your environment and you issue.
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Nick (nant)
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- Kate Koch
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13 years 3 months ago - 13 years 3 months ago #150829
by Kate Koch
Replied by Kate Koch on topic Re: Not approving or confirming registered users
Sure. They register and it allows them to login and post on the forum, but they can't change their profile or update their avatar. They'll then let me know and I'll look at their account in the CB admin panel and it has X's on confirmed, approved and the other one that I can't think of right now. I have to manually force it to accept it and it's a PITB when I have 30 or 40 people registering that I have to fix. It hasn't always been this bad and it only seems to happen randomly. It's not every registered user which is why it's even more frustrating.
Last edit: 13 years 3 months ago by Kate Koch.
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- krileon
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13 years 3 months ago #150926
by krileon
Kyle (Krileon)
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Replied by krileon on topic Re: Not approving or confirming registered users
Are you using Joomla 1.5 or 1.6? CB 1.3.1? We need more information about your environment. Don't see how some users could be approved and others not. Do you have admin approval enabled, email confirmation, or both?
Kyle (Krileon)
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- Kate Koch
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13 years 3 months ago #150932
by Kate Koch
Replied by Kate Koch on topic Re: Not approving or confirming registered users
Nevermind. I found the problem. One of my new staffers changed the box in moderation to moderators approval. I changed it back and no problems. So far. I'm crossing my fingers. LOL
It does look like the people who were most affected had hotmail or yahoo accounts. I'm not sure why it randomly chose people.
Thanks for your help anyway.
It does look like the people who were most affected had hotmail or yahoo accounts. I'm not sure why it randomly chose people.
Thanks for your help anyway.
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