Error message...

3 months 3 days ago #336846 by michaelanim
Error message... was created by michaelanim
Good morning,

Our users regularly get the following error message when they try to connect via the CB login module. We don’t know where it comes from. Error message: Error - The session has expired or cookies are not enabled by your browser. Please click on "Refresh" and make sure you have enabled cookies in your browser.

How to solve this problem?
Thanks for your help.
 

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3 months 3 days ago #336852 by krileon
Replied by krileon on topic Error message...
Joomla token expired or was cached. If you've Joomla page caching enabled either turn it off or ensure you've configured it to ignore any pages with a form on them (e.g. any registration page, login page, profile edit page, etc..) as generally page cache plugin is the culprit. Once done clear Joomla cache.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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3 months 3 days ago #336854 by michaelanim
Replied by michaelanim on topic Error message...
Thank you very much. Where can I configure the cache to ignore all pages containing a form?

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3 months 3 days ago #336856 by krileon
Replied by krileon on topic Error message...
Within Joomla's page cache plugin. I don't recommend enabling page caching for non-static sites as it does not take into account form tokens or dynamic content.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in to join the conversation.

3 months 3 days ago #336857 by michaelanim
Replied by michaelanim on topic Error message...
Thank you very much !!

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