Document access not working with subscription
- bhl1964
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13 years 1 month ago #159113
by bhl1964
Document access not working with subscription was created by bhl1964
I have a document website which I am currently upgrading after installing CBSubs last month. I am using the latest versions of CBSubs and Docman on Joomla 1.5.22, PHP 5.2.17.
The site should display all documents to guests (browsers) but they can only be downloaded by subscribers. This shows them what they are missing out on if they don't subscribe.
There are 2 levels of subscriptions (free and paid). The free subscribers (trial)are supposed to be able to only download the sample articles (Sample Articles category). The paid subs can download all documents in every category. The problem I have after setting up CBSubs is the following:
1. Guests (browsers) cannot see any documents listed in any category (see screenshot attached).
2. Free (trial) subscribers can download all documents.
Docman groups are set up as trial and subscribers with permissions set for viewing by "All registered users". If I change the document viewing permission to "subscribers", the trial members can still download all articles.
Can you please tell me how I can set the correct restrictions for each plan? It was all working fine when I was using CB/AEC/Docman. This has occurred since I replaced AEC with CBSubs. I've checked everywhere but I must be missing something important.
Many thanks.
The site should display all documents to guests (browsers) but they can only be downloaded by subscribers. This shows them what they are missing out on if they don't subscribe.
There are 2 levels of subscriptions (free and paid). The free subscribers (trial)are supposed to be able to only download the sample articles (Sample Articles category). The paid subs can download all documents in every category. The problem I have after setting up CBSubs is the following:
1. Guests (browsers) cannot see any documents listed in any category (see screenshot attached).
2. Free (trial) subscribers can download all documents.
Docman groups are set up as trial and subscribers with permissions set for viewing by "All registered users". If I change the document viewing permission to "subscribers", the trial members can still download all articles.
Can you please tell me how I can set the correct restrictions for each plan? It was all working fine when I was using CB/AEC/Docman. This has occurred since I replaced AEC with CBSubs. I've checked everywhere but I must be missing something important.
Many thanks.
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krileon
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13 years 1 month ago #159149
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Re: Document access not working with subscription
Have you configured the docman integration for your plans to place users in the respective docman groups? CBSubs has no control over how docman groups function. All CBSubs does is put the subscriber into that group. From there it's entirely based off Docman.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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