We're seeing two problems more and more frequently--maybe because more and more people have subscriptions to the site now.

Sometimes people can't log in at all. Often, but not always, clearing their browser cache fixes their problem, at least for a while.

Other people have a constant problem: they can log in, but when they click on something that's only available to people with subscriptions, they're asked to log in all over again. Then, when they do, even though they have a valid subscription, they are told they need to purchase a subscription.

So far we've had this happen with some--not all--users with Internet Explorer, and some--not all--users with Google Chrome. Everyone who's complained to us so far has been a Windows user.

I can't duplicate either issue myself (I'm on a Mac, and I've tried Firefox, Chrome and Safari). Another person in our company, who's on Windows 7 & the latest IE, sometimes has the problem where she can't log in at all and has to clear her browser cache. However, she's never has a problem with accessing subscriber content if she is logged in, even if she logs in using the details of the people who are having problems.

I don't know what to do--people are paying for access to content and getting understandably frustrated that they can't get it.

I've got the latest Community Builder, CBSubs and Joomla. Both SEF and caching are off ("add suffix to URLs" is on). PHP version is 5.2.8.

Does anyone have any ideas?

Post edited by: krileon, at: 2010/11/04 17:35

The cookies issue might be it--I'm looking into the www/no www thing right now.

That did it! Thanks!!!

I have been slamming my head on the desk trying to figure out why IE was causing this login issue. It looks like it might actually be the www vs. non-www. How can I remediy this? Is this in my server/hosting or is it something I can adjust in Joomla/CB?

Thanks,
CTE2087