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- successful recurrent payment not found in CBsubs
successful recurrent payment not found in CBsubs
- ThePiston
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11 years 3 weeks ago #224244
by ThePiston
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
successful recurrent payment not found in CBsubs was created by ThePiston
I have a member that paid successfully for a membership. It shows as a recurrent bill on authorize.net. However, there's no record of it inside CBsubs.
Others are paying without issue. How could this one payment be missed and how do I fix it?
Others are paying without issue. How could this one payment be missed and how do I fix it?
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
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krileon
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11 years 3 weeks ago #224272
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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Replied by krileon on topic successful recurrent payment not found in CBsubs
Is there no IPN, basket, payment, or history log of the payment at all? Did they pay directly to you bypassing CBSubs perhaps? There's no way to make a payment through CBSubs without a recording being kept so there should be something in either Notifications, Basket, Payments, or History Log regarding it.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- ThePiston
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11 years 2 weeks ago #224506
by ThePiston
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
Replied by ThePiston on topic successful recurrent payment not found in CBsubs
nope, nothing in any of those but in authorize it does say "Standard Membership OD/MD for userxyz" in the Description of the transactin so it had to be from CBsubs.
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
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- krileon
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11 years 2 weeks ago #224590
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic successful recurrent payment not found in CBsubs
Has silent post been successfully setup and tested? Without it Authorize.net will not communicate recurring payments to CBSubs.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
- ThePiston
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Platinum Member
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11 years 2 weeks ago #224592
by ThePiston
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
Replied by ThePiston on topic successful recurrent payment not found in CBsubs
It was set up initially and continues to work. this seems to be isolated
CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X
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