Hi,

Just a little question. I don't find how automatically downgrade plan when a user cancel l his subscription.

e.g : Subscription#2 --> CANCELL --> Subscription#1

For the moment users who cancelled are with "no plan"

Thanks for your lights !

Thank you Krileon for your Answer.

My Plan#1 (Free) doesn't have end of validity (Lifetime)

When I Cancell Plan#2 (Paid) from Frontend, Users go back to none (instead Plan#1)

An Idea to back to first plan when cancelled??

(Printscreens below to see Steps)

• Plan before Cancel:

• Confirm Cancel:

• Message cancelled OK

• Always display Plan#2 (expired) instead Plan#1

• Display NO PLAN on back office for this user

Is it possible to make existing Plan 2 a child of existing Plan 1 without messing up things?
In our live system, each are currently set as children of parent plan "Top" and neither is set as "default".

I'd like our current Plan 2 (paid yearly subscription) to always fall back to Plan 1 (lifetime free subscription) if Plan 2 is allowed to expire (or, if its set to auto-renew - in the event auto-renew fails for any reason).

But I am wary of reconfiguring things now, in the event that this change breaks something in the thousands of current subscriptions we have active...