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- When a user is "auto-renew" and their card data has changed since last renewal - what happens?
When a user is "auto-renew" and their card data has changed since last renewal - what happens?
- mikerotec
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10 years 7 months ago #234350
by mikerotec
When a user is "auto-renew" and their card data has changed since last renewal - what happens? was created by mikerotec
We have a lot of long-term subscribers (years and years continuous)
What if they had change of expiry date ( card renewal)?
What if they had a change of billing address?
What if their card has expired?
(No provision for them to update their card info in CB subs...)
What if they had change of expiry date ( card renewal)?
What if they had a change of billing address?
What if their card has expired?
(No provision for them to update their card info in CB subs...)
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krileon
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10 years 7 months ago #234357
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic When a user is "auto-renew" and their card data has changed since last renewal - what happens?
If any of that happens then the payment charge will fail and CBSubs will expire the subscription. Currently there is no way to update this information from CBSubs. In cases of PayPal it won't be an issue, because PayPal maintains all of this data. If you used Authorize.net then they'll need to cancel and renew or wait for it to expire then renew.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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