Expired plan still Active
- myann
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10 years 7 months ago #234536
by myann
Expired plan still Active was created by myann
Hi, I create a plan for one month.
When I checked for my subscribers, I can see a plan with the expriation date past, but the plan is still active.
Perhap's I made an error in my setting but I cannot find it.
Please can you help me ?
How can I stop the subcription for these users ?
Thank you by advance
Myann
When I checked for my subscribers, I can see a plan with the expriation date past, but the plan is still active.
Perhap's I made an error in my setting but I cannot find it.
Please can you help me ?
How can I stop the subcription for these users ?
Thank you by advance
Myann
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krileon
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10 years 7 months ago #234551
by krileon
Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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Replied by krileon on topic Expired plan still Active
It should expire them simply by visiting CBSubs backend. Check within CBSubs > Settings > Global and see how you've set expirations to be triggered. They also maybe still active due to a grace period. Check the plan they're subscribed to and see if it has a long grace period.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: myann
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- myann
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10 years 7 months ago #234556
by myann
Replied by myann on topic Expired plan still Active
Hi and thank you for your help.
There is no grace periode so I think it comes from my cron task. When I clicked on the link, the subscription expired.
I use JPrcCron for my cron task, I think it's not set as it has to be.
I will look for more documentation about it because I thought everything was good.
Regards
Myann
There is no grace periode so I think it comes from my cron task. When I clicked on the link, the subscription expired.
I use JPrcCron for my cron task, I think it's not set as it has to be.
I will look for more documentation about it because I thought everything was good.
Regards
Myann
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