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Users subscribe/register but get blocked when trying to login told sub expired

10 years 4 months ago #238178 by envee
Users subscribe/register but get blocked when trying to login told sub expired was created by envee
I have around 40 new members that registered using cbsubs. I use the CB standard workflows that don't require email validation but require the administrator's approval.

I have approved all these guys and show as registered on cb user manager. However, 8 of these registered users on cb user manager, don't have a subscription enabled.

I don't know about the others but one of them keeps geting blocked when trying to log in and is told their subscription expired.

I'm afraid that that case may be for the other 7 too. What's wrong with my CBSubs setup? I've tried most recommendations on this board but noting worked.

Please advise!

Many thanks!
N

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10 years 4 months ago #238207 by envee
Replied by envee on topic Users subscribe/register but get blocked when trying to login told sub expired
Hello apologies for being pressing, I'm in a bit of a picke as I'm currently in the lauch phase and I'm loosing subs!

Many thanks!
N

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10 years 4 months ago #238208 by envee
Replied by envee on topic Users subscribe/register but get blocked when trying to login told sub expired
More info that may help

To work around this, I had to go to the cbsubs backend and manually select the plan for each of these members, since theirs in particular was set to "none"

Any idea as to what is causing this?

Many thanks
N

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10 years 4 months ago #238518 by krileon
Replied by krileon on topic Users subscribe/register but get blocked when trying to login told sub expired
Do they actually have a subscription? Paid or otherwise? or have had a subscription? This normally happens when you disable free registrations without a subscription within CBSubs > Settings > Global and the user is missing a subscription (you should have a free lifetime plan available or require at least 1 paid plan during registration). If they expire it should disable them and present them with a renewal page, but your plans need to be setup to allow renewals.

Kyle (Krileon)
Community Builder Team Member
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