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Blank Payment Slip Window (Mac Desktop, Safari)
- Godzilla Blitz
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9 years 10 months ago - 9 years 10 months ago #246146
by Godzilla Blitz
Blank Payment Slip Window (Mac Desktop, Safari) was created by Godzilla Blitz
Using the latest version of CBSubs GPL (just bought it a week or so ago)...
When someone registers using our site on Safari on a Mac desktop (not iPad), and they opt to pay offline, they'll get to a window that lists the membership and the payment. At the bottom it says:
"Click here to confirm that you are paying off-line and to display the Payment slip to print."
Clicking on that link opens a confirmation window fine, clicking OK to confirm opens a new window, but it's totally blank. The payment slip does not display.
Pop-ups are enabled.
Everything works fine in Chrome and FIrefox on a Mac. It's just Safari on a Mac. Happens across systems, and happens all the time.
Thoughts on how to fix this? Thanks in advance.
Safari Version: Version 7.0.4 (9537.76.4)
Mac OS: 10.9.3
When someone registers using our site on Safari on a Mac desktop (not iPad), and they opt to pay offline, they'll get to a window that lists the membership and the payment. At the bottom it says:
"Click here to confirm that you are paying off-line and to display the Payment slip to print."
Clicking on that link opens a confirmation window fine, clicking OK to confirm opens a new window, but it's totally blank. The payment slip does not display.
Pop-ups are enabled.
Everything works fine in Chrome and FIrefox on a Mac. It's just Safari on a Mac. Happens across systems, and happens all the time.
Thoughts on how to fix this? Thanks in advance.
Safari Version: Version 7.0.4 (9537.76.4)
Mac OS: 10.9.3
Last edit: 9 years 10 months ago by Godzilla Blitz. Reason: Additional Info
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krileon
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9 years 10 months ago #246344
by krileon
Kyle (Krileon)
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Replied by krileon on topic Blank Payment Slip Window (Mac Desktop, Safari)
If it's a specific browser it could be a popup blocker of some sort that's doing it. Maybe even a browser extension. I'm not sure as I don't have a Mac or Safari to test such a case. If possible press F12 while viewing the popup window. This should open the browsers developer console so you can review the DOM. Next check if there is any HTML on the page at all.
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
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- aguaw
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9 years 4 months ago #256805
by aguaw
Replied by aguaw on topic Blank Payment Slip Window (Mac Desktop, Safari)
I'm getting exactly the same on a mac - no system output other than:
<body class="contentpane">
<div id="system-message-container">
</div>
</body>Please Log in to join the conversation.
- krileon
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9 years 3 months ago #258621
by krileon
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Replied by krileon on topic Blank Payment Slip Window (Mac Desktop, Safari)
Please ensure you're using the latest nightlies found below.
CB 2.x Nightly:
www.joomlapolis.com/downloads/doc_details/640-community-builder-nightly-build
CBSubs 4.x Nightly:
www.joomlapolis.com/downloads/doc_details/671-cbsubs-gpl-nightly-build
Next ensure your invoice totalizers aren't bugged within CBSubs > Settings > Display > Invoices. They should be as follows.
Subtotal 1 = 10
Subtotal 2 = 0
Promotions = 20
Sales Tax = 40
Subtotal 3 = 0
Subtotal 4 = 0
Grand Total = 100
CB 2.x Nightly:
www.joomlapolis.com/downloads/doc_details/640-community-builder-nightly-build
CBSubs 4.x Nightly:
www.joomlapolis.com/downloads/doc_details/671-cbsubs-gpl-nightly-build
Next ensure your invoice totalizers aren't bugged within CBSubs > Settings > Display > Invoices. They should be as follows.
Subtotal 1 = 10
Subtotal 2 = 0
Promotions = 20
Sales Tax = 40
Subtotal 3 = 0
Subtotal 4 = 0
Grand Total = 100
Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Please Log in to join the conversation.
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